Solutions: Marketplaces

End-to-end marketplace protection

Use the Spec Platform to protect your marketplace from collusion, abuse, and fraud while providing a frictionless experience for both buyers and sellers. Spec gets the right solutions online fast.

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Start with instant trust for buyers and sellers.

Unlock trusted customer expereinces

Instantly recognize returning buyers and securely welcome them into a personalized experience that rewards platform loyalty.

Unlock instant customer journey insights

Uncover emerging marketplace patterns that reveal scams, refund abuse, fraudulent listings, organized payment fraud, and money laundering.

Unlock frictionless customer transactions

Automate secure frictionless supplier onboarding and fast seller payouts to grow your marketplace and create platform loyalty.

Unlock instant orchestration

Unlock low-friction, high conversion experiences for your buyers and sellers with a single source of truth.

Discover insights with Spec

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Discover customer identity, intent, and behavior across all of your digital experiences. Highlight opportunities to remove unnecessary friction for your good customers while uncovering where bad actors are attempting to commit fraud and abuse.Discover identity and intent using session search tools to find individual user sessions that could be related to a specific activity. Get instant answers to key questions about any visitor’s journey: who they are, what they experienced, and why.

We were amazed at how powerful the Spec platform is. Not only could we get incredibly rich customer journey data, it alerted us to a credential stuffing attack while it was happening. Even with our sophisticated fraud stack, we had no idea this was going on. We quickly put a new policy in place and shut down the attack.

– James B. Copenhagen

Director of Risk Resources, Indiegogo

How we did it: 1. This is how we were able to prevent this fraud attack from being worse. 2. When a bot was able to successfully log in to an account, a human clearly took the wheel and started taking actions on the account. 3. Spec is able to provide this insight because the Trust Cloud spans the entire user journey, not just login or payments or other isolated moments.

How the Spec Platform stopped a multi-phase fraud attack in real time

We were amazed at how powerful the Spec platform is. Not only could we get incredibly rich customer journey data, it alerted us to a credential stuffing attack while it was happening. Even with our sophisticated fraud stack, we had no idea this was going on. We quickly put a new policy in place and shut down the attack.
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– John Black

Director of Fraud and Risk Management, Biggest Marketplace

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Related resources

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Analyst report
Spec is proud to be named in Gartner’s 2022 Market Guide to Online Fraud Detection report.
Read the report
From the blog
How to prevent fraud defenses from leaking data to adversarial AI models
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See the Spec Platform in action

See how Spec instantly integrates and orchestrates dynamic solutions that shape amazing customer experiences.
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